User agreement

This agreement sets out the terms on which pet owners and places — vet clinics, grooming salons and pet hotels — use the Vetness platform (app.vetness.io). By using the platform, you accept these terms.

Platform operator. Details of the platform operator (legal name, registration details and address) will be published before the commercial launch.

What Vetness is

Vetness is an information platform and intermediary. We publish the information that places provide (description, services, prices, specialists, schedule) and offer tools for booking, reminders and record-keeping: the medical record, grooming history and hotel stays.

Vetness does not provide veterinary, grooming or boarding services, is not a party to the contract for these services and gives no medical or legal advice. Reminders, articles and knowledge-base materials are for information only and do not replace a professional's advice.

The service contract is between you and the place

When you book an appointment, grooming or a stay, you enter into a contract directly with the place. The place alone is responsible for:

its services, the qualifications of its staff, and its licences and permits;

prices and its booking, cancellation and refund terms;

the accuracy of the information about itself, its services and specialists;

the medical, grooming and stay records it keeps;

handling complaints about its services;

complying with the law of its country, including data protection for its own patients and clients.

Send complaints about a service to the place. If the place does not respond, write to us: we will forward your message, and we may restrict a place that breaches these terms.

Account and sign-in

You can sign in with your e-mail and password or with a passkey; for extra protection, you can turn on confirmation codes sent to your e-mail (see Privacy policy). Never share your password or the codes from our e-mails; if you notice a suspicious sign-in, change your password and contact support.

Payments

Services are usually paid for directly at the place. Some places ask for an online prepayment. Online payments on the platform currently run in test mode and are for demonstration only; for live online payments, the place's own card acquiring will apply.

Cancellations and refunds

Cancellations and refunds follow the place's rules shown when you book: free of charge up to the stated deadline; after that, the place may keep part of the payment. A refund of an online payment goes back the way you paid.

For places

By listing on the platform, a place confirms that it is entitled to provide its services and publishes accurate information about itself. The place is the controller of the personal data of its patients and clients that it enters into the platform; Vetness processes that data on the place's behalf and on its instructions (see Privacy policy). The rules knowledge base in the place's account is reference information from the platform, not legal advice: the place is responsible for complying with the requirements.

Catalog of places

Besides the places that work on Vetness, the platform shows places that have not joined it yet. All data about them is taken from open sources: OpenStreetMap, AllThePlaces, Overture Maps Places and Foursquare OS Places (see Data sources). Such a place is not a partner of Vetness and takes no bookings through it; its data may be incomplete or out of date, so check it with the place before you go. A place can take over its card or have it removed on the card's page («Is this your business?», «Remove this business from the catalog»). How we process this data is described in the Privacy policy.

AI assistants

A place may connect a third-party AI assistant (Claude, ChatGPT, etc.) to its account through the Vetness MCP server. The place chooses the AI provider itself and is responsible for the actions taken through the assistant and for the data it passes to it. The connection can be revoked at any time in the cabinet (“AI assistant”); changes made by an assistant are logged.

Reviews and content

Users are responsible for the reviews and content they publish. We may hide a review or content that breaks the law or infringes the rights of others.

Our liability

We work to keep the platform stable and secure but cannot guarantee that it will never be interrupted. Vetness is responsible for its own tools and is not responsible for the places' services, their decisions or the information they provide. These terms do not limit rights that the law does not allow to be taken away, including consumer rights.

Changes to these terms

We may update these terms and will tell you about significant changes in your account or by e-mail. Questions about these terms: [email protected]; support: [email protected]. Version of 14 November 2026.