Accessibility
How accessible Vetness is, what still needs work and how to tell us about a barrier.
We want everyone to be able to find a place, book a visit and keep a pet's records — including people who use a keyboard, a screen reader, magnification or other assistive technology. This statement covers the website vetness.io and the Vetness platform app.vetness.io.
Our target
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, the level referred to by the European standard EN 301 549.
Current status
Vetness is partially compliant with WCAG 2.2 level AA: most of it is accessible, but the parts listed under «Known limitations» may not be yet.
How we work on it
Pages are built to be used with a keyboard, with a visible focus.
Text and buttons are designed with sufficient contrast, and text can be enlarged.
Form fields have labels, and errors are explained in text.
Images that carry information have text alternatives.
Pages adapt to phones and respect the «reduce motion» setting.
The website is checked with automated tools (axe-core) before each release.
Known limitations
Maps (OpenStreetMap) are not accessible to screen readers; every map has a list view with the same places.
The occupancy grid of pet hotels and the schedule calendar are complex views that can be hard to use with a screen reader.
Documents and photos that places upload (PDF files, price lists, photos) may not be accessible and may have no text description.
Some parts of the business account have not been tested with screen readers yet.
Feedback and contact
If something on Vetness is hard or impossible for you to use, write to [email protected]: tell us the page and what happened. We will reply, help you get what you need in another way, and fix the barrier where we can.
Enforcement
If you are not satisfied with our reply, you can contact the authority responsible for accessibility in your country.
About this statement
This statement was prepared on 4 November 2026 on the basis of a self-assessment, including automated testing with axe-core. We review it at least once a year and when Vetness changes significantly.